At Dream Med Chairs, your satisfaction is our top priority. We understand that sometimes returns are necessary, and we are committed to making the process as smooth and transparent as possible. Please review the details of our return policy to ensure a seamless experience.
Return Window and Conditions
We accept returns within 30 days of the original invoice date. To qualify for a return, the following conditions must be met:
The item must be in new, unused condition and returned in its original packaging.
All original accessories, manuals, and packaging materials must be included.
Items that are incomplete, damaged, or missing components may not be eligible for a refund or may incur additional fees.
General Guidelines for Returns
Packaging: Ensure that all returns include the original box, protective materials, and any included items to avoid delays or rejection.
Processing Time: Once received, returns are typically processed within 10 business days. Refunds will be issued to the original payment method.
Common Return Scenarios
Defective or Damaged Items
If you receive a defective product or an item that was damaged during shipping, we are here to help:
Eligibility: You must report defective or damaged items within 30 days of receipt. Provide photographic evidence of the issue for faster processing.
Resolution: Based on our evaluation, we will offer a replacement, exchange, or refund to the original payment method.
Lost in Transit
If your order has not been delivered and is confirmed as lost by the courier:
Action: Check your tracking information and contact the courier for confirmation of the loss. Then, contact us for assistance.
Resolution: We will send a replacement or issue a refund, depending on availability.
Change of Mind
If you change your mind about a purchase and wish to return the item:
Conditions: The product must be unused, in its original condition, and include all packaging and accessories.
Restocking Fee: A 20% restocking fee applies, and you are responsible for return shipping costs.
Refund Method: Refunds will be issued to the original payment method only.
Incorrect Item Received
If you receive the wrong product:
Action: Notify us immediately, and we will arrange for the return of the incorrect item.
Resolution: We will ship the correct product to you at no additional cost and cover the return shipping fees.
Manufacturer Defects (Warranty Claims)
Items with manufacturing defects are covered under our standard one-year warranty:
Coverage: Contact us within the warranty period to arrange for a repair, replacement, or refund.
Exclusions: Normal wear and tear, misuse, or unauthorized modifications are not covered under the warranty.
Non-Defective Returns
Non-defective items may be returned under the following conditions:
Original Condition: The product must be in its original, unused condition and include all packaging and accessories.
Restocking Fee: A 20% restocking fee will apply to all non-defective returns.
Refund Method: Refunds will be issued to the original payment method only. Please note that custom orders are not eligible for return.
Steps to Return Your Product
Step 1: Confirm Your Return Eligibility
Ensure that your item meets all the return conditions, including being in its original packaging with all components included. Returns missing essential items may be denied or incur additional fees.
Step 2: Request a Return Authorization (RA) Number
Contact our support team at service@dreammedchairs.com or call us at (630) 442-4426 to request a Return Authorization (RA) number. Returns without an RA number will not be accepted. RA numbers are valid for 15 days from the date of issue.
Step 3: Ship Your Return
Use the prepaid return label we provide to securely ship your item back to us. We recommend insuring your package and using a traceable shipping method. Dream Med Chairs is not responsible for items lost or damaged during return transit.
Non-Eligible Returns
If your return does not meet the required criteria, we will document the condition of the product with photographs and provide an explanation for the denial. The item will be shipped back to you. For further assistance with non-eligible returns, please contact our support team.
Contact Information
If you have any questions about our return policy or need help initiating a return, please contact us:
