Welcome to the Dream Med Chairs FAQ page. Below, you’ll find answers to the most common questions about our products, policies, and services. If you have additional questions, feel free to contact us at service@dreammedchairs.com or call us at (630) 442-4426.
General Questions
What does Dream Med Chairs offer?
We provide high-quality medical, dental, and spa furniture designed to meet the needs of professionals. Our products are crafted with durability, comfort, and functionality in mind, ensuring you get the best for your business or practice.
How can I contact customer support?
You can reach our customer support team via email at service@dreammedchairs.com or by calling us at (630) 442-4426. We are happy to assist with any questions or concerns.
Shipping Questions
Do you offer free shipping?
Yes! Dream Med Chairs offers free shipping on all orders within the contiguous United States & Canada. There are no additional shipping fees to worry about.
How long does it take to receive my order?
Orders are processed and shipped within 1-3 business days. Delivery typically takes an additional 1-10 business days, depending on your location. The total estimated delivery time is 2-13 business days.
Can I track my order?
Yes. Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your shipment in real-time. If you do not receive this email, please contact us for assistance.
What happens if my shipping address is incorrect?
It is your responsibility to provide accurate shipping information. If you notice an error, contact us immediately. While we will do our best to correct the issue, changes may not be possible if the order has already been shipped.
Do you ship internationally?
Yes, Dream Med Chairs ships internationally. However, customers are responsible for any import duties, taxes, or customs fees that may apply in the destination country.
Returns and Refunds
What is your return policy?
We accept returns within 30 days of the original purchase date. Items must be in their original, unused condition and include all packaging materials and accessories. For more details, please review our Return Policy.
Are there any fees for returns?
For non-defective returns, a 20% restocking fee will be applied. Customers are also responsible for return shipping costs. Refunds will only be issued to the original payment method.
How do I initiate a return?
To start a return, contact us to request a Return Authorization (RA) number. Returns without an RA number will not be accepted. Follow the shipping instructions provided to ensure your return is processed smoothly.
What is your refunds policy?
Refunds are issued for eligible returns once the item has been inspected and approved. Refunds will be processed within 10 business days and issued to the original payment method. Please note that shipping and handling charges are non-refundable.
What items are not eligible for refunds?
Custom orders, items that are damaged, or products that are not in their original condition are not eligible for refunds. For more details, please review our Refund Policy.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, Discover, and American Express. We also accept checks, money orders, and wire transfers. For wire transfers, please contact us for instructions.
Is my payment information secure?
Yes. All transactions are encrypted and processed using advanced security protocols to protect your financial data. Your billing information is kept confidential and is only used to complete your transaction.
When will my card be charged?
Your card will only be charged once your order is confirmed and prepared for shipment. For custom or special orders, charges may be applied after you approve related costs.
Can I modify or cancel my order?
If you need to make changes to your order or cancel it, contact us as soon as possible. Modifications or cancellations may not be possible once the order has been shipped.
Warranty
What is your warranty policy?
All products purchased from Dream Med Chairs come with a one-year warranty from the date of purchase. This warranty covers manufacturing defects and malfunctions under normal use. For full details, please review our Warranty Policy.
What does the warranty cover?
The warranty covers defects in materials or workmanship and malfunctions that occur under normal usage and maintenance.
What is not covered under the warranty?
The warranty does not cover damages caused by misuse, abuse, unauthorized modifications, normal wear and tear, or external factors like accidents or natural disasters. For a full list of exclusions, review our Warranty Policy.
How do I file a warranty claim?
To initiate a warranty claim, contact us with proof of purchase, a detailed description of the issue, and supporting photos or documentation. Our team will review your claim and determine whether the product qualifies for repair, replacement, or refund.
Other Questions
What happens if my package is lost or stolen?
Dream Med Chairs is not responsible for packages lost or stolen after delivery. If your tracking information shows the package as delivered but you have not received it, check with neighbors or contact your local courier. You can also contact our support team for assistance.
Do you offer custom products?
Yes, we offer custom products; however, please note that custom orders are not eligible for returns or refunds. Contact us to discuss your specific needs, and we’ll be happy to assist.
How do I contact you for further assistance?
If you need help with anything not covered here, you can reach us at:
