At Dream Med Chairs, we are committed to ensuring your satisfaction with every purchase. Our Refunds Policy is designed to be clear, fair, and transparent, providing you with confidence throughout the refund process. Below is a detailed guide to help you understand how we handle refunds.
Eligibility for Refunds
Refunds may be issued for returned items under the following conditions:
Defective Items: If you receive a defective item, you are eligible for a refund when the product is returned within 30 days of the original invoice date. We aim to process such refunds quickly and efficiently.
Non-Defective Items: Refunds for non-defective items are available within the 30-day return window, subject to the conditions outlined in our Returns Policy and applicable fees.
Manufacturer Restrictions: Certain products may be subject to manufacturer-imposed restrictions on returns or refunds. Please contact us if you have questions about the refund eligibility of specific items.
Restocking Fee
For non-defective items, a restocking fee applies:
Fee Amount: A 20% restocking fee will be deducted from the refund amount for non-defective returns.
Calculation: This fee is calculated based on the original purchase price of the returned item.
Refund Process
We have a straightforward process to handle refunds efficiently:
Inspection of Returns: Once we receive your returned item, it will undergo a detailed inspection to verify that it meets our return criteria.
Approval and Processing: If the item passes inspection, we will approve the return and initiate the refund process.
Refund Method: Refunds are issued to the original payment method to ensure a secure and direct transaction.
Refund Time Frame
We strive to process refunds in a timely manner:
Processing Period: Refunds are typically processed within 10 business days from the date we receive your return.
Credit Issuance: While refunds are usually issued to the original payment method, store credit may be offered if agreed upon in advance.
Shipping and Handling Charges
Please be aware of the following regarding shipping-related costs:
Non-Refundable Charges: Shipping and handling fees are non-refundable under any circumstances.
Return Shipping Costs: Customers are responsible for covering the cost of shipping the item back to us unless the return is due to an error on our part.
Refund Exceptions
Not all items qualify for refunds. Below are the exceptions:
Custom Orders: Custom or made-to-order products are not eligible for refunds under any circumstances.
Condition of Returns: Items that are damaged, missing components, or not in their original condition will not qualify for a refund.
Steps to Initiate a Refund
Step 1: Obtain a Return Authorization (RA) Number
Contact our support team at service@dreammedchairs.com or call us at (630) 442-4426 to request a Return Authorization (RA) number. This number is required for all returns and must be included with your shipment.
Step 2: Prepare Your Return
Package the item securely, following the guidelines outlined in our Returns Policy, to ensure it arrives safely. Include all original packaging, manuals, and accessories.
Step 3: Ship Your Return
Use a traceable carrier to ship the item back to us. While we provide prepaid return labels for specific cases (e.g., defective items or incorrect shipments), customers are generally responsible for return shipping costs. We recommend insuring your shipment for added protection.
Important Notice for Non-Eligible Refunds
If a returned item does not meet our refund criteria, we will document the condition of the product, including photographs, and provide a detailed explanation of why the refund request was denied. The item will be returned to you at your expense. For more information or assistance, please contact our support team.
Contact Information
If you have any questions about our Refunds Policy or need assistance with a refund request, please reach out to us:
