At Dream Med Chairs, we are dedicated to providing a seamless shopping experience by ensuring your orders are delivered on time. This Shipping & Delivery Policy outlines everything you need to know about how we process and ship your orders, helping you stay informed every step of the way.
1. Shipping Overview
Dream Med Chairs proudly offers free shipping on all orders within the contiguous United States. We work hard to process and ship your orders as quickly as possible. Below are the details of our shipping process:
Processing Time: Orders are processed and shipped within 1-3 business days. Please note that we do not process or ship orders on weekends or holidays.
Delivery Time: Once shipped, delivery typically takes an additional 1-10 business days, depending on your location. This means the total estimated delivery time is 2-13 business days.
Potential Delays: During periods of high order volume or unforeseen circumstances, shipments may be delayed. If this happens, we will notify you via email with an updated delivery estimate.
2. Order Confirmation and Tracking
Once your order has been processed and shipped, you will receive a confirmation email containing tracking information. This allows you to monitor your shipment in real-time. If you do not receive your tracking number within the expected timeframe, please contact our support team at service@dreammedchairs.com for assistance.
3. Holidays Impact
Please note that shipping and delivery times may be impacted during the following holidays:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
During these holidays, slight delays may occur. We will notify you if your order is affected by holiday-related interruptions.
4. Address Accuracy and Corrections
It is the customer’s responsibility to provide accurate shipping information at checkout. If you notice an error in your shipping address, please contact us immediately at service@dreammedchairs.com. While we strive to process orders quickly, there is a limited window to make corrections before shipping. Dream Med Chairs is not responsible for delays or delivery issues caused by incorrect addresses.
5. Undeliverable Orders
Orders returned to us as undeliverable due to incorrect or incomplete shipping information will be subject to a restocking fee. The amount of the fee will be determined at our discretion. Please ensure your shipping details are accurate to avoid this issue.
6. Lost or Stolen Packages
Dream Med Chairs is not responsible for packages that are lost or stolen after delivery has been confirmed by the shipping carrier. If your tracking information shows that your package was delivered but you cannot locate it, we recommend taking the following steps:
Check with neighbors or building management to see if the package was left in a safe location.
Contact your local courier or post office for additional details.
Report the issue to local authorities if theft is suspected.
If you wish to return an item, please refer to our Return Policy for detailed instructions. Returns are accepted within 30 days of the original purchase date. Items must be unopened, unused, and in their original condition to qualify for a refund or exchange.
8. Out-of-Stock or Backordered Items
In the rare event that an item in your order is out of stock, we will notify you via email with the expected restock date. By default, your order will be held until all items are available for shipping. If you prefer to receive available items sooner, please contact us to arrange partial shipment. Periodic updates will be provided for backordered items.
9. International Orders and Import Duties
For international orders, customers are responsible for any applicable import duties, taxes, or customs fees upon the arrival of the shipment in the destination country. Please check with your local customs office for more information about these charges.
10. Acceptance of Terms
By placing an order on dreammedchairs.com, you agree to the terms outlined in this Shipping & Delivery Policy. If you have any questions or concerns, please don’t hesitate to reach out to us.
11. Contact Information
If you have any questions about our Shipping & Delivery Policy or need assistance with your order, please contact us:
